CS operatorNetwork Telephone Services deploys OrecX in a test environment for a leading North American client. After a recent review of the open source voice recording software, noting its compatibility with Asterisk, NTS has planned a testing environment in the customer service division for a major call center client.

The client sited needs relating to Compliance, Performance, and Risk Management. NTS open source engineers have been developing a custom solution and are presently beta testing and debugging. The OrecX tool offers the following benefits and flexibility:

    • Record VoIP SIP sessions by passively listening to network packets. Both sides of a conversation are mixed together and each call is logged as a separate audio file.
    • Oreka GPL call recording software can record all Asterisk voice calls using free codecs such as G.711, iLBC, GSM or G.722 and using either SIP or IAX2 signaling.